Privacy Policy

Last Updated: November 6, 2025

Website: https://hookscustomdesignco.com/

Owner: Hooks Custom Design Co (Hastings, Michigan)

1. Introduction

Hooks Custom Design Co. ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website (https://hookscustomdesignco.com/), place an order, or otherwise interact with us. By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of information: Personal Identifiers: Your name, email address, phone number, billing address, and shipping address.

Order Information: Details about the products you order, including any artwork, logos, or files you upload ("User Submissions"). Payment Information: Payment card details are collected and processed directly by our secure third-party payment processors. We do not store your full payment card information on our servers. Technical & Usage Data: Your IP address, browser type, device information, and information about how you navigate and use our website (e.g., pages viewed, time spent on site), collected via services like Google Analytics.

3. How We Use Your Information

We use the information we collect for the following purposes: To Fulfill Your Order: To process your payment, produce your custom items, and ship your order to you. To Communicate With You: To send you order confirmations, digital proofs (when requested), shipping notifications, and to respond to your customer service inquiries. To Improve Our Services: To analyze website usage and understand how our customers interact with our site, helping us to improve its design and functionality. For Marketing: With your consent, we may send you emails about new products, sales, or other company news. You can opt-out at any time. For Legal & Security Purposes: To prevent fraud, protect our legal rights, and comply with legal or regulatory requirements.

4. How We Share Your Information

We do not sell your personal information. We only share your information with third parties who help us operate our business, as described below:

Payment Processors: We share necessary information with our third-party payment processors to process your payments securely. Business & Website Platform: We share your information with our core service providers who host our website, manage our e-commerce operations, and handle our customer relationship management. Shipping Carriers: We provide your name and shipping address to carriers (such as USPS, UPS, or FedEx) to deliver your order. Analytics Providers: We share data with analytics providers, such as Google Analytics, to help us understand how users interact with our website. Legal Obligations: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.

5. Cookies and Tracking

Our website uses "cookies"—small files placed on your device—to help the site function. For example, we use cookies to remember what's in your shopping cart. We also use cookies for third-party services, such as Google Analytics, to understand website traffic and help us improve our site. You can set your browser to refuse cookies, but some parts of our website may not function properly if you do.

6. Data Security

We use reasonable administrative, technical, and physical security measures to protect your personal information. We have chosen trusted, secure partners (such as our payment processors and e-commerce platform) to handle sensitive data. However, please remember that no method of transmission over the Internet is 100% secure.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this policy, such as to fulfill your orders and to comply with our legal, accounting, or tax obligations.

8. Data Rights

You have certain rights regarding your personal information. Depending on your location, you may have the right to: Access: Request a copy of the personal information we hold about you. Correction: Request that we correct any inaccurate or incomplete information. Deletion: Request that we delete your personal information, subject to certain legal exceptions (e.g., we must keep order records for tax purposes).

To exercise any of these rights, please contact us at the email address below.

9. Your Choices & Opt-Out (Email Marketing)

You can opt-in to our marketing emails at the time of your order or through a form on our website. If you no longer wish to receive marketing communications from us, you may opt-out at any time by clicking the "unsubscribe" link located at the bottom of every marketing email.

10. Children's Privacy

Our website and services are not intended for or directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

📧 Email: [email protected]

📍 Located in Hastings, Michigan